How to Fix Move iPhone a Little Lower/Higher Issue While Setting Up Face ID

Hey, welcome here. In this guide, I’m going to show you how to fix a common problem that many iPhone users are facing theses days they try to set up Face ID.

You know, Face ID is a cool feature that lets you unlock your iPhone with your face. But sometimes, when you try to set it up, you get this annoying message that says “Move iPhone a little lower or a little higher”. And no matter how you move your iPhone, it doesn’t work.

I have done a thorough research on this issue and I have discovered that this problem mainly affects some older models of iPhone and many users have complained about it online.

I have found several solutions for this problem suggested by experts and the users themselves who have faced and fixed this issue. On each platform, there is a different solution and maybe that one solution might work for some users but not for others.

So I have collected all the solutions and I will show them to you in this comprehensive guide, hopefully after following this guide your problem will be solved.

So let’s straightaway get into the solutions.

Solution 1: Clean the Front Camera of Your iPhone

The first thing you should do is to clean the front camera of your iPhone. Sometimes, the camera can get dirty or smudgy, and that can mess up the Face ID scanning process.

So, take a soft cloth and gently wipe the camera. Make sure you don’t scratch it or damage it. After cleaning the camera, try to set up Face ID again and see if it works.

This solution is suggested by many users as many users were trying other solutions and they were not working for them until they noticed that the notch of their iPhone is dirty and when they clean it, their face ID was working again without the problem

I will suggest you to always clean your phone screen with a soft cloth and use screen cleaning liquid like this:

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Solution 2: Remove the Protector or the Glass Protector of Your iPhone Screen

If cleaning the camera doesn’t work, you may need to remove the protector or the glass protector of your iPhone screen. Some protectors can block or distort the view of the camera, and that can cause the error message to appear.

So, if you have any protector on your screen, carefully peel it off from one corner and then lift it up. Don’t worry, you can always put it back later. After removing the protector, try to set up Face ID again and see if it works.

I will recommend to use screen protector of this company:

Trianium Tempered Glass Screen Protector designed for Apple iPhone 13 (2021) /iPhone 13 Pro (2021), 3 Pack [Alignment Case Tool Included]
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Solution 3: Force Restart Your Device

Another possible solution is to force restart your device. This can clear any glitches or bugs that may affect the Face ID functionality. To force restart your device, you need to do this:

  • Press and quickly release the volume up button.
  • Press and quickly release the volume down button.
  • Press and hold the power button until you see the Apple logo on the screen.

This will reboot your device. After force restarting your device, try to set up Face ID again and see if it works. Honestly many experts are suggesting this fix but to my research no one have yet said that this solution has worked for them, anyways you should try this too and see if this works.

Solution 4: Update Your Software

Sometimes, the error message may be caused by an outdated software version. To fix this, you need to update your software to the latest version. This can also improve the performance and security of your device. To update your software, you need to do this:

  • Open Settings on your device.
  • Tap on General.
  • Tap on Software Update.
  • If there is an update available, tap on Download and Install.
  • Follow the on-screen instructions to complete the update.
Update your iphone software

This may take some time, so make sure you have enough battery and internet connection. After updating your software, try to set up Face ID again and see if it works.

Solution 5: Gently Tap the notch of iPhone

One possible cause of the Face ID issue is that the camera sensor on the iPhone is misaligned or malfunctioning. This can prevent the camera from capturing the face properly and result in the error message.

To fix this, you can try to adjust the camera sensor by tapping the iPhone on your hand. This is how you do it:

  • Hold your iPhone in one hand and with your other hand, gently tap the front camera of your iPhone on the palm of your hand, as if you are giving it a light clap.
  • Try to set up Face ID again and see if it works.

This solution may sound simple, but it has worked for many users who have faced the same problem. It is a quick and easy way to fix the Face ID issue without any tools or technical skills.

Solution 7: Reset Face ID

If the previous method did not work, you may need to reset Face ID and set it up again. This can help you recalibrate the Face ID system and make it recognize your face better. To reset Face ID, follow these steps:

  • Open the Settings app on your iPhone.
  • Tap Face ID & Passcode, then enter your passcode if prompted.
  • Tap Reset Face ID, then tap Set Up Face ID.
  • Follow the on-screen instructions to scan your face and complete the setup.
Reset iphone face Id

Solution 8: Reset All Settings of Your iPhone

Another solution that worked and fix this issue is to reset all settings of your iPhone. This will erase all your customized settings and preferences, but it will not delete any data or apps. This can help you fix any issues that may be related to your settings.

To reset all settings of your iPhone, you need to do this:

  • Open Settings on your device.
  • Tap on General.
  • Tap on Transfer or Reset iPhone.
  • Tap on Reset.
  • Tap on Reset All Settings.
  • Enter your passcode if prompted.
  • Tap on Reset All Settings again to confirm.
Reset all settings in iphone

This will reset your device to its default settings. After resetting all settings of your iPhone, try to set up Face ID again and see if it works.

Solution 9: Erase All content from your iPhone

If none of the above methods worked, you may have to resort to the last option: factory reset your iPhone. This will erase all the data and settings on your iPhone and restore it to its original state.

This can fix any software issues that may be causing the “Move iPhone higher/lower” error, but it will also delete all your personal information, so make sure you have a backup before you proceed. To factory reset your iPhone, follow these steps:

  • Open the Settings app on your iPhone.
  • Tap General, then tap Reset.
  • Tap Erase All Content and Settings, then enter your passcode if prompted.
  • Tap Erase iPhone, then confirm your choice.
erase all content from iphone

This will wipe out everything on your device and restore it to factory settings. After erasing all content from your iPhone, try to set up Face ID again and see if it works, hopefully this solution might work if you don’t have any hardware issue.

Contact Apple Support or Visit a Service Shop

If none of the above solutions work, you may have a hardware issue with your depth camera. This is the camera that is used for Face ID. In this case, you need to contact Apple support or visit a service shop for checking your depth camera.

They may be able to diagnose and repair your device or replace it with a new one.

My Final Verdict

Face ID is a great feature that makes your iPhone more secure and convenient, but it can also be annoying when it doesn’t work as expected. If you ever encounter the “Move iPhone higher/lower” error, don’t panic.

Try each one of the methods I shared with you in this article and you should be able to fix it in no time. I hope this article was helpful to you and you enjoyed reading it. If you have any questions or feedback, feel free to leave a comment below. Thanks for reading!

I hope this guide helps you fix the Move iPhone a little lower or a little higher error while setting up Face ID. If you have any questions or feedback, please let me know in the comments and tell me which solution worked for you.


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